Returns & Refunds Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your lighting product, we’re here to help.
Your Right to Cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for a full refund, including the standard delivery cost.
To cancel your order, please contact us within 14 days of delivery by email at [your email address] or by using our returns form. You then have a further 14 days to return the goods to us.
Returns Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be in the original packaging, including all accessories and documentation.
- We may reduce your refund if the value of the goods has been diminished due to handling beyond what is necessary to inspect them.
How to Return an Item
- Contact us at [your contact email/phone number] to initiate a return.
- Carefully repackage the item, including your order number and reason for return.
- Send it to:
[Your Returns Address]
(Please note that return postage is your responsibility unless the item is faulty or incorrect.)
We recommend using a tracked delivery service to ensure safe return.
Refunds
Once we receive your returned item, we’ll inspect it and process your refund within 14 days. Refunds will be made to your original payment method.
Damaged or Faulty Items
If your item arrives damaged or is faulty, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or full refund, including return shipping costs.
Exclusions
We cannot accept returns for:
- Items that have been installed or used (unless faulty).
- Customised or made-to-order products.
- Clearance or final sale items (unless faulty).
Need Help?
If you have any questions about our returns policy, feel free to contact us at:
E: hello@moroccanlighting.co.uk
T: +44 (0) 20 8575 1818